We have assisted hundreds of families ease the stress of finding residential care for their loved ones.
This whole process is difficult enough with the emotional aspect, then include the complexities of all of the government guidelines and financial issues but it has been made much easier with your help. Your vast knowledge and experience in this field is an invaluable asset, just as your pleasant and helpful nature made a stressful process much easier to navigate.
Tony & family
Hi Berenice, we could not have done it without you and Julia. Mum and I are so grateful for all the time and effort you have both put into looking after our family and juggling our difficult circumstances. Thank you again for all your help.
Barb and I thank you very much for all the assistance given to us in finding a Nursing Home for Mum.
Mum was very happy with her room and loves having the view she has with such a large window. Barb, Keith and I enjoyed lunch with Mum in the dining room that day.
Since then Mum has been to Bingo, Bowls and Movies, goes to exercise classes and has her meals in the dining area which is great. She has met a couple of lovely ladies. On Sunday 24th June the family celebrated Mums' 97th Birthday with an afternoon tea in the private dining room. Staff were very helpful with some of the little extra things we needed, it was no trouble at all for them.
Thank you Julia for the courteous and professional service given to our family.
I just wanted to take the opportunity to thank you sincerely for your time and wisdom last night. I know Mum feels a million times better about everything having met you and knowing all is in such good hands. People like you, who have the best interests of others as a priority, are the gems, and we are ever so grateful for your assistance.
Berenice, I just wanted to thank you very much for what you have done for the family. You have been such a positive, calm & professional link for me & I have appreciated your qualities & support very much. I could not have made it through without you
Jenny and I would like to thank you very much for all the advice and assistance you have given. It made the whole process so much easier, and it was a great outcome to get mum and dad into the same home at the same time. We greatly appreciate it.
Myles & Jenny
There are often moments in our lives when we are so grateful for our association with you.
Tim & Rowena
Just a little note in appreciation for everything you did for me, I would have been lost without you. Thank you again.
Berenice, I just want to thank you again for all you have done for the family. I really couldn't have coped without your knowledge, your professional assistance & you just being you.
Your knowledge of the industry helped our family immensely and if not for that we would have still been chasing our tails so thank you so much once again from the bottom of our hearts.
The Rhodes family
Berenice achieved this great outcome with empathy, efficiency and great communication at all times. It was a pleasure to work with her. Money well spent.
Your very practical advice opened our eyes and gave us much better insight into how 'the system' works.
Your service was good and quick, all questions answered and well worth the fee!
My husband and I would like to thank you so much for the wonderful consulting services you recently provided towards finding a place for my 91 year old Mum in an Aged Care facility. It was very difficult time for our family (and especially for Mum) however you helped us through every step of the placement process - we subsequently received feedback from the manager of the facility that the high standard and professionalism of your submission to them on Mum’s behalf played an important part in Mum being offered a place. If asked, we would have no hesitation in recommending you to any other family seeking care for their elderly loved ones.
Helen & Col
Berenice provided information & competent
assistance in dealing with the practical complexities of applying for aged care. This a complex space & having assistance in navigating & understanding implications & options was invaluable. Equally as important was the quiet & empathetic support provided. My father required dementia care; a sad & emotional time, & not without it's stresses. Berenice's provision of 'an ear' was much valued. She went well above & beyond what I would reasonably have expected from the service. The support extended all the way through exploration of options, the initial respite care placement, permanent placement & then follow up........Judy